Frequently Asked Questions

Below is a list of frequently asked questions we encounter when embarking on a roofing project with a new client. Simply click the question of interest to view the corresponding answer.

Q: How does flat roof construction affect me and my property?

A: Please see our Roofing Procedures to get a vivid understanding on how flat roof construction affects you and your property.

Q: When reading through my contract I’m having trouble understanding some of the terminology?

A: Please see our Roofing Dictionary for a vast list of roofing terms and definitions.

Q: How does a flat roof work, what does it entail and what products are available?

A: Please see Roofing 101 for all the flat roofing education you require.

Q: How do I maintain my flat roof and when should I inspect it?

A: Inspect the roof twice a year in March and November – ideally soon after rain or snow so you can check that the water is draining away.

Q: How does rain run off a flat roof?

A: Flat roofs are generally built with a slight incline so that rain water can drain away into the gutters and/or interior roof drains. Basically flat roofs are not always absolutely flat.

Q: My flat roof is leaking. Can it be repaired, or do I need a new roof?

A: If it’s obvious what’s caused the leak, and the rest of the roof is okay, then a minor repair is probably okay. This sort of random patching up is not guaranteed though. That said, if the whole roof is in poor condition, or you need a warranty, then a full replacement (or possibly an “overlay” – see below) is the best thing to do.

Q: How do I find a reputable flat roof contractor?

A: Researching the company and asking for references is a good place to start. Ensuring they are members of an appropriate trade association is also advisable.

Q: Why do I need thermal insulation on my flat roof?

A: Thermal Insulation reduces heat loss through the roof, and saves energy during the winter. It also keeps your building cooler and more comfortable in the summer.

Q: My roof is ponding water, what should I do?

A: When your roof is ponding water it is a good idea to rectify the problem to avoid accelerated deterioration of the roof membrane. The most cost effective way to eliminate ponding water is to add additional roof drains and connect them to the existing plumbing. Other costly methods include installing sloped insulation and re-sloping the roof deck.

Q: I have a new flat roof installation and I am not happy with it, what should I do?

A: Your first point of contact should be with the contractor, who should be able to explain what he has done, and why. If not, then you need to talk to an independent expert who will be able to advise you.

Q: I was told by a contractor that I can “Overlay” the roof, what does this mean?

A: In many cases the existing roof is sound, and the membrane is simply getting old. If so, the contractor might advise you not to expose the building structure to the elements while he strips off the old membranes. Instead you leave them in place to act as a base layer for a new system. This is known as overlaying the roof. As long as there are no other problems such as condensation or damaged decking, then overlaying is perfectly acceptable. There are a number of products available on the market you can use.

Q: What type of warranties can I expect from a new flat roof installation?

A: Material warranties usually come from the material manufacturers, and are handed over by the contractor when you pay. Depending on the materials used, this could be for 5, 10, 15, 20 or 30 years. A typical contractor workmanship warranty ranges from 1-5 years. Hudson Roofing Solutions provides a 5 year workmanship warranty on all their new roof installations.

Q: Is it possible to extend the life of a flat roof?

A: Yes, a regular repair and maintenance schedule can extend the service life of a roof.

Q: Can flat roofs be replaced during the winter?

A: Flat roofs can be installed during the winter. However, roofing work cannot be conducted under certain conditions including extreme temperatures, inclement weather or when tasks cannot be performed safely. Some customers choose to conduct roofing projects during winter conditions before the spring thaw and because below zero temperatures reduces any chance of leakage during construction. Additional reasons to conduct a flat roof project during the winter is that flat roofing materials typically increase during the spring and busy summer gardens are not active.

Q: Can a building owner could be held liable for an uninsured roofer?

A: Yes, you could be held legally responsible for an uninsured roofer conducting work on your property. Hudson Roofing Solutions carries adequate insurance at all times. Please ask for our updated coverage certificates.

Q: How is roof waste handled?

A: Both the roofer and the owner could be held liable for illegal dumping of roof waste. Hudson roofing solutions utilizes approved waste management facilities to properly process roof waste.

Q: Can all roofing companies install and repair flat roofs?

A: No. Flat roofing is a very involved process, unlike sloped/shingle roofing. A flat roof must be installed by a professional flat roof installer as to avoid costly defects and damages. Sloped/Shingle roofing contractors typically are not professional flat roof installers.

Q: I have received multiple estimates but it seems as though I’m not comparing apples to apples?

A: In more cases than one the scope of work outlined in roofing estimates may vary greatly from one to another. It is advisable to obtain a third party roof consultant to clarify and to look after your best interests. Hudson roofing Solutions offers professional third party Consulting & Inspection services to ensure you get that most out of your new roof and your roofing contractor.